Refund policy
1. General Policy
Due to the non-returnable, intangible nature of digital products, all sales are final. Once a digital product has been purchased and accessed, we do not offer refunds, exchanges, or cancellations for any reason.
Due to the non-returnable, intangible nature of digital products, all sales are final. Once a digital product has been purchased and accessed, we do not offer refunds, exchanges, or cancellations for any reason.
2. Customer Responsibility
It is the buyer’s responsibility to carefully read the product description, requirements, and previews before completing a purchase. Please ensure that your device, software, or skill level is compatible with the digital product prior to buying.
It is the buyer’s responsibility to carefully read the product description, requirements, and previews before completing a purchase. Please ensure that your device, software, or skill level is compatible with the digital product prior to buying.
3. Exceptions
While all sales are generally final, we may issue refunds or replacements at our sole discretion in the following circumstances:
While all sales are generally final, we may issue refunds or replacements at our sole discretion in the following circumstances:
- The digital file is proven to be corrupted or completely defective, and we cannot resolve the issue.
- You were accidentally charged multiple times for the exact same product.
4. Technical Support
If you experience technical difficulties downloading or accessing your files, please contact me at kat@matronoforder.com within 14 days of purchase. I am happy to provide troubleshooting assistance or send the files directly to your email.
If you experience technical difficulties downloading or accessing your files, please contact me at kat@matronoforder.com within 14 days of purchase. I am happy to provide troubleshooting assistance or send the files directly to your email.
5. Agreement at Checkout
By completing your purchase and downloading your files, you acknowledge that you have read, understood, and agree to be bound by this No-Refund Policy.
By completing your purchase and downloading your files, you acknowledge that you have read, understood, and agree to be bound by this No-Refund Policy.